Fundamentals for Producing Improvement

Fundamentals for producing improvement, not just change.

1) Develop an understanding of the four areas of the system of profound knowledge:

• appreciation for a system

• understanding variation

• theory of knowledge

• psychology

2) Ask and answer the Three Basic Questions:

• What are we trying to accomplish?

• How will we know that a change is an improvement?

• What moves can we make to produce improvement?.

3) Continually learn and improve with PDSA cycles (Plan-Do-Study-Act).

4) Reduce variation.

5) Work together cooperatively.

6) Manage the interactions, not individuals.

7) Drive out fear and

8) Lead with knowledge, tact, personality and persuasive power.