W. Edwards Deming

“Every time I access its pages, I come across new wisdom applicable to current leadership issues.”
-Eric Budd

Donald J. Wheeler

Effective, example-filled introduction to the management perspective of Understanding Variation

Jeff Hawkins

Groundbreaking insights into the role of prediction as a fundamental function of our brain. Those familiar with the System of Profound Knowledge can read this book and see the merger of Theory of Knowledge and Psychology

Richard Sheridan

Joy at work operationalized in a living, breathing organization.

Tom Kelly and David Kelly

The founders of IDEO give us the principles, concepts and advice needed for engaging in effective PDSA cycles–without teaching us about PDSA.

Clayton Christensen

The customer’s Job-to-be-Done, as a definition of customer-defined quality, aligns perfectly with Deming’s definition of quality, “What is quality? A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.”