FAQs
The Academy
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The Academy is a virtual six-part course on leadership fundamentals offered by IQI. The curriculum focuses on applying Deming’s System of Profound Knowledge, creating a thriving quality culture, and developing leadership capabilities.
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The Academy follows a traditional university semester schedule and is offered in the Fall and Spring.
The Fall courses start at the beginning of September and run through mid-December.
The Spring courses start at the beginning of January and run through mid-April.
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Historically, this course was taught in-person. Post-pandemic we now offer a virtual format that allows learners to join from anywhere.
This course is broken down into six units. Typically, we will cover each unit over a two-week period but the schedule may vary slightly based on holidays.
Click to view the weekly schedule.
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On average you should plan on spending approximately 2-3 hours per week (total of 12 weeks) on the course. This is an overall average so, some weeks you will end up spending more time than others, however we have tried to design this course so that you get the benefits of having live instruction in a format that is flexible enough to fit into most schedules.
For more details view the weekly schedule.
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By taking this course we expect you to follow some basic ground rules. Everyone that participates in the Academy agrees to the following expectations.
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You will receive a 100% full refund if you request to add/drop the course at least 30 days prior to the start date of the academy.
If you cancel with less than 30 days remaining between the date of cancellation and the start date of the event the following refund schedule will apply:
29 - 22 days - 75% refund
14 - 21 days - 50% refund
8 - 13 days - 25% refund
0 - 7 days - 0% refund
Academy Schedule Overview
Week in Semester | Unit | Unit Description | Participation Requirements |
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1 | 1 | System of Profound Knowledge | Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants. |
2 | 1 | System of Profound Knowledge | Independently work on coursework. |
3 | 2 | Voice of the Customer | Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants. |
4 | 2 | Voice of the Customer | Independently work on coursework. |
5 | 3 | Appreciation for a System | Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants. |
6 | 3 | Appreciation for a System | Independently work on coursework. |
7 | 4 | Understanding Variation | Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants. |
8 | 4 | Understanding Variation | Independently work on coursework. |
9 | 5 | Psychology | Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants. |
10 | 5 | Psychology | Independently work on coursework. |
11 | 6 | Transformation | Daily 45 min. (Monday - Friday) Zoom meeting with the instructor and other participants. |
12 | 6 | Transformation | Independently work on coursework (Monday - Thursday). Class presentations will be held on Friday. |
Participation Expectations
1) Respect other people’s time.
We show up on time.
We are prepared.
We are ready to actively participate.
2) Honor our commitments.
We don’t miss deadlines.
We are in communication about our promises.
We avoid making excuses.
3) Exhibit patience.
We listen carefully.
We avoid seeming rushed.
4) Don’t engage in gossip.
We keep negative observations and stories to ourselves.
5) Help others shine.
We give support, praise, appreciation, and acknowledgement to others.
6) No “cement heads”.
We keep an open mind.
Our first responses are: “how many ways could that apply?” and “how might we test that?”
7) We are fish in water.
How we see and think about our work applies to fish and to us:
“Fish do not know they are wet.”