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Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler

Managers, especially financial managers, are lacking an understanding of variation.

Understanding variation, as taught by Dr. Wheeler, puts you in touch with your organization’s processes. Budgets and forecasts are methods used by managers to avoid dealing with the “what’s so” of how work in the organization is performed.

[Just try to provide your financial system with an UCL, LCL and X-bar next time you submit a budget].